Facebook Questions – User Experience
May 1, 2011 § 1 Comment
I tried Questions a few days ago and wanted to give myself a little time to think before responding. It seems like a good step on the surface but it seems like market research issues are always in the details.
Facebook limits me to 10 answers which cuts out my favorit eleven-point scale (zero to ten). That is not even the bad news. The user experience is probably something that most researchers won’t like.
My test using a ten-point scale only showed part of the question on my wall and only three of the ten answers showed. I think that is a problem when we want to get responses from people based on their initial response. Questions require respondents to do something before they can even read the entire question or see the entire answer list. I’m just not comfortable with those results. How do you feel about that?